Lead Infrastructure Engineer

Company: Shakespeare Martineau
Closing date: 14/10/2022
Term: Permanent
Working hours: Full-time
Team: IT
Location: West Midlands
The opportunity

We can offer you:

  • A great mix of work across a range of platforms, products and services
  • A culture of trust and empowerment with responsibility and autonomy over your work
  • The support and encouragement of a great team behind you and friendly colleagues who all want to help you thrive
  • A competitive remuneration package with great benefits

The role:

As a Lead IT Infrastructure Engineer, you will play an active role in deploying, maintaining, and supporting our existing infrastructure including server, storage, network, data and applications. You will also actively participate in and support various IT projects alongside the wider team to improve and enhance key systems and processes.

Your key responsibilities will include:

  • Leading a team of engineers, acting as a point of escalation, providing guidance and support as required.
  • Owning the delivery and resolution of project actions, technical problems & incidents.
  • Liaising with internal and external partners, including user groups, technical IT consultants and project managers.
  • Demonstrating an elevated level of technical expertise in Microsoft technologies and virtualisation, Cloud technologies, networking and storage.
  • Supporting the technology operations management team in developing and delivering innovative technology initiatives.
  • Ensure technical documents and policies for the infrastructure and up to date and accurate and adhered to.
  • Measure and report on the IT infrastructure for capacity planning and lifecycle requirements.
  • Active involvement in the Firms security posture and ensure that everything introduced is implemented securely.
  • Improving the technical skills of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
  • Actively participate in the Change Management Board meetings and manage change within the infrastructure team.  
  • Ensure that all services are appropriately licenced and assist with tracking and costing license and certificate renewals.
  • Review logs, monitoring solutions, alerts, and other items to ensure that IT systems and services are available, performant and secure at all times

You will need:

The role requires a broad set of skills and a high degree of flexibility and adaptability. To drive success, you will need to be hands on and experienced with a vast range of IT services with a key mind for problem solving and determination.

  • Previous hands-on experience working as part of an infrastructure delivery team.
  • Experienced in change management/scheduling
  • Understanding of Infrastructure technology and protocols
  • Microsoft solutions (Exchange, AD, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure)
  • Microsoft 365
  • Experience in virtualisation technologies (VMware and Nutanix preferred)
  • Windows Server Infrastructure
  • Networking (HPE ProCurve and FlexFabric)
  • SAN technology (ideally Nimble and 3PAR)
  • Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
  • A good understanding of firewalls (ideally FortiGate)
  • Strong communication skills.  Can describe complex technical concepts/issues with non-technical stakeholders.
  • Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.

How we work:

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon, Lincoln and Sheffield.  This role will be a blend of home working with a regular need to attend our Birmingham hub.

Our Team:

The IT team is responsible for providing clients and staff with high quality relevant technology, customised systems and superior service and support to ensure our business needs are always met. 

Our team is around 50 strong and includes talented project managers, architects, developers, engineers, analysts, trainers and support people. This is an ever changing and exciting area to work in as we constantly look for new and innovative ways to provide the most effective solutions to the business.

About us:

It is the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams; together we win.  As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!  

We believe in trusting our people to make the right decisions for themselves from how you dress, to how, when and where you work – we focus on outputs.


Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.