Client Account Manager

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Reporting to the partner Head of Debt & Asset Recovery, we are looking for a Client Account Manager to join our friendly, busy Debt & Asset Recovery team who will manage the delivery of our client financial processes and provide guidance and support to the managers and team leaders across the Debt & Asset Recovery team.

This is an important role within the growing Debt & Asset Recovery business and interacts closely with the Debt & Asset Recovery senior leadership team, external clients and across the wider LS&DR Business Unit and the firm. In particular with Business operations and the central Finance Operations team. The role will be primarily based in either our Birmingham or Stratford-upon-Avon hub, with travel to other offices as and when required.

Key duties:

• management of the finance elements of the Debt & asset Recovery team’s contracts ensuring that client contractual financial processing transactions are processed accurately and on a timely basis in accordance with client SLAs, internal processes and policies and adhere to SRA Accounts rules as appropriate.
• line management responsibility for the Debt & Asset Recovery processing team which includes the Debt & Asset Recovery Administrator and the Debt & Asset AP Administrator.
• to be the main point of contact for the firm’s central finance team should any issues arise or require clarifying.
• conducting monthly client service reviews in-line with contractual terms and SLAs for each client.
• reviewing current processes and suggesting improvements in order that they are designed and performed as efficiently as possible
• reviewing processes and educating all stakeholders to ensure the Debt & Asset Recovery team act within the SRA Accounts rules in the way it deals with financial transactions.
• ensuring processes allow for the best possible client experience in terms of their financial interactions with the Debt and Asset Recovery team and the firm
• working with the Debt and Asset Recovery team to deliver a first class and joined-up overall client service
• working with relevant technical and project resources in the business to aid problem solving and performance improvement
• ad hoc duties as required by the Head of Debt & Asset Recovery

Key skills and experience you will have:

• demonstrable experience in a similar role essential, legal or professional services sector experience preferred
• excellent interpersonal skills with the ability to build rapport, credibility and impact quickly with senior stakeholders
• desire and ambition to grow as a professional in the role as the firm grows 
• the ability to work across a number of IT platforms; Intermediate-level Excel skills at a minimum is essential

Key competencies you will need:

• a commercially aware self-starter, pro-active with the ability to work in a team and comfortable working at all levels
• a strong attention to detail with high levels of accuracy
• able to prioritise and work to deadlines
• to be flexible and have the ability to operate in a changing environment

We embrace agile working and offer a blended approach to where and how we work.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will have a blend of homeworking with travel as required to our Birmingham or Stratford-upon-Avon hub.

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Want to find more about our amazing benefits?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.