Managed Legal Services Supervisor

Company: Shakespeare Martineau
Closing date: 07/10/2022
Term: Permanent
Working hours: Full-time
Team: Managed Legal Services
Location: Birmingham
Let us introduce ourselves…

We can offer you:

  • A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
  • A varied workload covering
  • A culture of trust, empowerment and autonomy over your work
  • Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
  • Hybrid working with the option of working from one of our Midlands offices, Birmingham, Nottingham, Leicester, Lincoln, Stratford


The opportunity

Team Supervisor – Birmingham / Flexible-working

Are you a Team Supervisor looking for a change?

Are you a team player with a great attitude? Do you have strong communication, organisational and customer service skills? Are you interested in developing a career within the legal industry and just need the chance to shine? If this sounds like you read on… We are currently recruiting for a Team Supervisor to join our Managed Legal Services team, focused on delivering an excellent service to our clients. All you need are the traits described above plus genuine enthusiasm to learn and we can show you the rest!

  • assisting the Team Manager in ensuring KPI’s are being met
  • checking team spreadsheet and inboxes regularly throughout the day, ensuring work is being dealt with and allocated appropriately
  • taking the lead and/or organising new starter training and coaching/mentoring
  • undertaking all aspects of work across the team, including working on a number of different case management systems and the firm’s CRM software
  • working alongside the Team Manager in organisation/completion of team diary and task management
  • leading by example and driving best practise in interviewing across the team
  • acting as a referral point for case queries from team members and members of the teams being serviced, i.e. clinical negligence/personal injury
  • authority for closure of enquiries
  • assisting the Team Manager in the timely distribution of accurate reports to the MLS group and Lime Board

What you’ll need:

  • A legal qualification is not essential but advantageous
  • Knowledge of legal claims process
  • Solid letter- writing skills
  • Interview experience in a call centre environment
  • The ability to work in and contribute to a close team environment
  • Good communication skills, good telephone manner and the ability to negotiate on the telephone
  • The ability to respond to sudden client and team demands
  • An analytical, problem solving approach
  • A pro-active approach in dealing with enquiries
  • Self motivation with a desire to succeed
  • Ability to self-manage and take ownership of problems
  • To be a positive role model

How we work:

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into the Birmingham hub.


We are committed to providing a service to our clients between the hours of 8am and 9pm on Monday to Friday (inc. Bank Holidays), and 9am to 5.30pm on a Saturday and Sunday.  The standard working hours are 37 hours per week; once training has been completed, you will work to shift patterns to accommodate these hours on a rota basis. 

Meet the team:

Our Litigation Services & Dispute Resolution group has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

Lime Solicitors is a trading name of Shakespeare Martineau and specialises in legal services for individuals. Lime Solicitors are one of the UK’s leading Personal Injury, Clinical and Medical Negligence, Industrial Disease and Defective Product compensation claims teams and has expanded to include Will Disputes and Professional Negligence.

This role is based within the Managed Legal Services (MLS) Lime Team. The team support individuals who have been injured in an accident, let down by a medical professional or have a dispute regarding a will.

Find out more about us:

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Check out our amazing benefits here

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.