Claims Handler

Company: Shakespeare Martineau
Closing date: 04/03/2024
PQE: Not applicable
Term: Permanent
Working hours: Full-time
Team: Managed Legal Services
Location: Hybrid
Meet the team

Meet the team:

Our Litigation Services & Dispute Resolution group has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

This role is based within the Managed Legal Services (MLS) Volume Team in Birmingham. The team support business clients who instruct our volume teams in respect of recovering uninsured losses, debts and costs owing to their businesses.

The opportunity

Are you enthusiastic, keen to learn and develop your skills? Looking for a friendly, busy and supportive team where we will help you grow? Our Managed Legal Services team have numerous opportunities!

We can offer you:

  • A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
  • A culture of trust, empowerment and autonomy over your work
  • Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
  • Hybrid working with the option of working from our office in Birmingham.

The Role:

Are you a team player with a great attitude? Do you have strong communication, organisational and customer service skills? Are you interested in developing a career within the legal industry and just need the chance to shine? If this sounds like you read on…

We have entry-level roles available for Legal Assistants to join our Managed Legal Services team, focused on delivering an excellent service to our clients.

All you need are the traits described above plus genuine enthusiasm to learn and we can show you the rest!

Your key duties will be:

  • opening new claims / cases on our case management systems
  • running searches to identify third party / debtors names and addresses
  • generating letters of claim
  • drafting correspondence and documents  
  • dealing with correspondence via letter / email / telephone
  • processing incoming / outgoing post and court documents
  • updating data on Excel spreadsheets

What you’ll need:

  • competency with IT systems to include Microsoft Word and Excel
  • previous experience within an administrative capacity is desirable but not essential
  • the ability to work well in a team and develop good working relationships with colleagues and others
  • good communication skills with the confidence to liaise openly and clearly with colleagues and clients
  • the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
  • to be able to demonstrate flexibility, initiative and confidence in your own ability
  • enthusiasm willing to go the extra mile and be happy to go beyond the job description
  • respectful towards others and have a positive, willing and ‘can do’ attitude
  • keen to learn, a strong team player, and be proactive in taking ownership of your work

No legal experience is necessary for this position, as training will be provided. Applications are welcomed from candidates with non-legal backgrounds, candidates returning to work from career breaks, or those looking to change industry sector.

How we work:

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role is a hybrid working from both home and our Birmingham hub.

Find out more about us:

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Check out our amazing benefits here

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here

Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.