Client Systems Case Developer

Company: Shakespeare Martineau
Closing date: 28/02/2024
Term: Permanent
Working hours: Full-time
Team: Client Services & Facilities
Location: Birmingham
Let us introduce ourselves…

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Want to find more about our amazing benefits?

The Purpose of the role

  • Supporting a newly installed ShareDo Case Management System - helping the business realise the most benefit of the product
  • Developing and maintaining one or more of our Case Management Systems ShareDo,  P4W, Appian, Peppermint, Axxia, and Proclaim within our Agile Delivery Processes
  • Proposing and implementing solutions to business requirements that align with our product roadmap and architecture
  • Supporting Change and Release Management processes as part of the software development lifecycle
  • Providing 3rd line specialist support for the Client Systems Portfolio

Role Priorities

  • Becoming familiar with the applications, integrated solutions, backlogs and current roadmaps as well as the supported business processes.
  • Participate in Agile Ceremonies
  • Begin to undertake testing tasks, progressing to basic modifications and creations of features and then on to more complex user stories.

Key Accountabilities

  • Designing, creating, testing and problem solving of workflows, data entry and retrieval screens
  • Coding new and updating existing template letters for automatic document assembly
  • Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc)

Key Competencies you will need

  • The ability to produce high quality technical material, and to identify and develop opportunities to provide business benefit.
  • Strong operational transformation experience with an analytical skillset to assess, identify and exploit opportunities.
  • Excellent organisation and the ability to prioritise and carry out multiple tasks.
  • Strong problem solving abilities with the ability to think ahead and anticipate problems, issues, and solutions.
  • The ability to build good relationships with clients/operational managers and colleagues.

Skills and Experience 

A minimum of 3 years demonstrable track record of working as Case Developer or workflow-based Low Code developer.

You will need to have previous experience with the below tech stack: 

  • Low Code Platforms: Appian, Sharedo, Microsoft Dynamics 365 or similar
  • Case Management Systems: Proclaim, Axxia, P4W, Peppermint or similar
  • Document Management Systems: iManage, HighQ, SharePoint or similar
  • Designing and Architecting Applications
  • Source Control
  • Scrum/Agile
  • Azure DevOps
  • ITSM Processes and platforms: ServiceNow or similar

Experience with the following would be beneficial:

  • Power Apps & PowerBI
  • C#, .Net  & ASP.Net
  • MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server

How we work

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be predominantly home based with travel as required into Birmingham or one of our other West Midlands hubs 

Additional Information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal Opportunities 

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.