Central Services Administration Team Leader

Company: Shakespeare Martineau
Closing date: 29/02/2024
Term: Permanent
Working hours: Full-time
Team: Managed Central Services
Location: Birmingham
Let us introduce ourselves…

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Want to find more about our amazing benefits?

The opportunity

A hands-on role, this role is the go to person to provide expertise and guidance to the team and wider firm on the centralised administrative services ensuring all work is carried out to meet the regulatory and legal team requirements.


As the Central Services Administration Team Leader you will guide our people within the group through the central administration processes ensuring all work is carried out to meet the regulatory and legal team requirements.
The role is primarily responsible for the day-to-day delivery of the following:

  • Financial Administrative Tasks including uploading invoices and adding disbursements to the ledger
  • Interview scheduling for new starters
  • Initial enquiries for Deeds Request
  • Client Billing
  • Overflow Client on boarding


Key Accountabilities

  • Working hands on as part of the team carrying out centralised administrative tasks
  • To work operationally as part of the team and lead by example both in terms of behaviour and quality of service outputs
  • Working with the Central Services Manager to flag potential training requirements and development opportunities for the team
  • Provide expert assistance to the team and firm in relation to the centralised tasks and their processes
  • Showing initiative when responding to queries and actively trying to seek solutions to problems
  • Continually promoting the services across the firm.
  • Any other duties commensurate with the post


Skills and experience you will have

  • Experience in an administrative role, ideally with line management experience
  • Demonstrable experience of problem solving as well as building and development of relationships with clients and peer groups.
  • Advanced IT skills and knowledge of Microsoft Office products
  • Experience of using document, case and practice management systems
  • Effective communicator, able to build and maintain professional relationships with colleagues
  • Excellent organisational and prioritising skills with the ability to work under pressure and meet deadlines
  • Excellent team player, sharing in team goals to provide excellent quality and efficiency of service
  • A proactive, professional, and flexible approach to work
  • Sound organisational skills with the ability to multi task.


Key Competencies you will need

  • Professional presentation and excellent communication skills with strong attention to detail
  • A willingness to learn and a passion to provide a solution focussed service every time
  • High degree of drive, self-motivation, and energy. A “can do” attitude, able to make things happen
  • Always committed to delivering excellent levels of service to clients
  • Willingness to be flexible, performing responsibilities not identified in this job description and assuming responsibilities as the firm’s needs change
  • A completer/finisher with a strong focus on getting things done
  • Be a team player, want to make a difference and lead by example


Person specification

  • Grit; determination to see things through, overcoming blockers to deliver great results
  • Collaborates with their peers to enable better business results
  • Acts as an ambassador for our IOS –living and breathing our SEATA ethos (simple, empowered, accountable, transparent and agile)
  • Exceptional at driving team performance and building their reputation across the group
  • Thrives in an agile environment –able to make things happen
  • Grasps concepts quickly
  • Excellent interpersonal skills
  • Organised, structured, articulate, and calm
  • Role models collaboration and facilitates this in others at all levels
How we work

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be predominantly home based with travel as required into Birmingham or one of our other West Midlands hubs 

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.