Managed Legal Services Supervisor

Company: Shakespeare Martineau
Term: Permanent
Working hours: Full-time
Team: Managed Legal Services
Location: Birmingham
The opportunity


Are you a Supervisor looking for a change?

We can offer you:

  • A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
  • A culture of trust, empowerment and autonomy over your work
  • Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
  • Hybrid working with the option of working from one of our Midlands offices, Birmingham, Nottingham, Leicester, Lincoln, Stratford

The role:

We are looking for a Managed Legal Services Supervisor to oversee a busy team who provide administrative support to help our legal teams in the delivery of an excellent services to our clients.  

Your key duties will be:

  • Supervising a group of Managed Legal Services Handlers and mentoring / coaching for performance
  • Providing support for queries raised
  • Providing assistance with technical queries
  • Carrying out the work undertaken by the Managed Legal Services team; overseeing all work for business areas supported by the Managed Legal Services team including Uninsured Loss Recovery, Debt, Costs, Defendant Insurance and Social Housing 
  • Signing in and actioning Managed Legal Services post and processing Uninsured Loss Recovery post onto I-Manage 
  • Maintaining data on Excel spreadsheets
  • Supervising new claims distribution and auditing of files
  • Conducting new starter training and refresher training for all relevant areas
  • Assisting the Team Manager to achieve targets set for the Managed Legal Services team 
  • Driving and supporting the Managed Legal Services team 
  • Assisting the Team Manager in the timely distribution of accurate reports to the MLS group and Corclaim Board

What you’ll need:

  • Confidence with IT systems to include Microsoft Word and Excel
  • Previous experience in a supervisory role is advantageous, ideally gained from within a legal or professional services background
  • The ability to work well in a team and develop good working relationships with colleagues and others
  • Good communication skills with the confidence to liaise openly and clearly with colleagues and clients
  • The ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
  • To be able to demonstrate flexibility, initiative and confidence in your own ability
  • A pro-active approach in dealing with enquiries
  • Self motivation with a desire to succeed
  • To be a positive role model
  • An organised and methodical approach to work

How we work:

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs.

Meet the team:

Our Litigation Services & Dispute Resolution group has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally. Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

This role is based within the Managed Legal Services (MLS) Volume Team in Birmingham. The team support business clients who instruct our volume teams in respect of recovering uninsured losses, debts and costs owing to their businesses.

Find out more about us:

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Check out our amazing benefits here


Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.